Hello! I'm Jennifer,

a researcher focused product designer with a background in person-centered therapy.

My passion lies in connecting with people on a profound level and using my expertise to enhance their daily experiences. My journey into UX has been guided by a lifelong love for art, dance, and the creation of meaningful interactions. In my work, I've merged empathy and craftsmanship to create user-centered solutions.

I approach every aspect of life, whether it's tending to my garden or tackling design projects, with a meticulous mindset. I'm committed to delivering excellence and ensuring that every project is not just completed, but done thoughtfully and effectively.

Check out some of my work


Please note - some of these items are password protected.  Reach out to me here for access.

Holistic Benchmarking for Design Systems - Study Plan

In the dynamic landscape of design systems, a multi-phase study that benchmarks metrics is pivotal for ensuring the continued evolution and effectiveness of the design process. This approach recognizes that the development of a design system is not a one-time task but an ongoing, iterative process. 

Discover Bank Navigation User Studies - Research Readout

We conducted a usability study, incorporating a card sort/tree test, for DiscoverBank.com's Online Bank Account landing page. The primary objective was to gain insights into the preferred user pathways from the landing page to the enrollment screens for various account types. The study explored user interactions, areas of difficulty, and any unmet needs within the navigational elements on the landing page and the individual enrollment processes.

Terminix - Content Audit and Capabilities Deck

Our team was asked by the Terminix client “Are there preferred content formats and best practices for presenting information on a landing page?”

This is a mini content audit and capability deck to explain to the client what UX best practices are and what our team can do for them.

Case Studies

A little more about me

Approaches

  • User-Centered Design

  • Human-Centered Interaction

  • Service Design

  • Somatic Empathy

  • Artistic Inquiry

Research Methods

  • User Interview

  • Ethnography

  • Survey Development & Analysis

  • Task Flow Analysis

  • Workshops

  • Qualitative Analysis (Thematic Analysis, Affinity Diagramming, Insight Statements, etc.),

  • UI/UX Testing (Heuristic Evaluation, A/B Testing, Card Sorting, etc.)

  • Competitive Analysis

  • Persona Creation

  • User Matrix

  • User Journey Map

  • Empathy Map

  • Needs Assessment

  • Prototyping

Subject Matter Expertise

  • Behavioral Psychology

  • Human Centered Therapy

  • Movement Pattern Analysis

  • Body Language Analysis

  • Research with Vulnerable Populations

  • Dementia

  • Technology and Older Adults

  • Mindfulness

  • Gardening

  • Flamenco Dance

  • Making botanical costumes for my dog!