Hello! I'm Jennifer,
a UX designer & researcher with a background in person-centered therapy and a passion for inclusive design.
I bring a deep understanding of human behavior, a sharp eye for patterns, and a calm, focused presence to every project. I specialize in qualitative research, product strategy, and accessible, user-centered design. Whether I’m guiding a team through ambiguity or advocating for underserved users, I always lead with empathy and clarity.
Case Studies
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Discover FICO Dashboard
A UX Research and Design project resulting in the complete redesign of the Discover Bank FICO dashboard.
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Cox Business Navigation
UX Research exploring the global navigation taxonomy and nomenclature for a telecom company.
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School Based Health Center
A UX Research and Service Design contract for a physical and mental health center located inside a high school.
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Memento
UX Research and Design of an app to help caregivers manage medication and save valuable time.
Selected Work Samples
Here are some examples of the research plans, reports, and decks I’ve created to support design and strategy decisions.
(Some items are password-protected; reach out here for access.)
Holistic Benchmarking for Design Systems - Study Plan
In the dynamic landscape of design systems, a multi-phase study that benchmarks metrics is pivotal for ensuring the continued evolution and effectiveness of the design process.
This approach recognizes that the development of a design system is not a one-time task but an ongoing, iterative process.
Discover Bank Navigation User Studies - Research Readout
We conducted a usability study, incorporating a card sort/tree test, for DiscoverBank.com's Online Bank Account landing page.
The primary objective was to gain insights into the preferred user pathways from the landing page to the enrollment screens for various account types.
Terminix - Content Audit and Capabilities Deck
Our team was asked by the Terminix client “Are there preferred content formats and best practices for presenting information on a landing page?”
This is a mini content audit and capability deck to explain to the client what UX best practices are and what our team can do for them.
Expertise & Methods
Approaches
User-Centered Design
Human-Centered Interaction
Service Design
Somatic Empathy
Artistic Inquiry
Research Methods
User Interviews
Ethnography
Survey Development & Analysis
Task Flow Analysis
Workshops
Qualitative Analysis (Thematic Analysis, Affinity Diagramming, Insight Statements, etc.),
UI/UX Testing (Heuristic Evaluation, A/B Testing, Card Sorting, etc.)
Competitive Analysis
Persona Creation
User Matrix
User Journey Map
Empathy Map
Needs Assessment
Prototyping
Subject Matter Expertise
Behavioral Psychology
Human Centered Therapy
Movement Pattern Analysis
Body Language Analysis
Research with Vulnerable Populations
Dementia
Technology and Older Adults
Mindfulness
Gardening
Flamenco Dance
Making botanical costumes for my dog!
