Hello! I'm Jennifer,
a user experience researcher with a background in person-centered therapy.
My passion lies in connecting with people on a profound level and using my expertise to enhance their daily experiences. My journey into UX has been guided by a lifelong love for art, dance, and the creation of meaningful interactions. In my work, I've merged empathy and craftsmanship to create user-centered solutions.
I approach every aspect of life, whether it's tending to my garden or tackling design projects, with a meticulous mindset. I'm committed to delivering excellence and ensuring that every project is not just completed, but done thoughtfully and effectively.
Check out some of my work
Please note - some of these items are password protected. Reach out to me here for access.
Holistic Benchmarking for Design Systems - Study Plan
In the dynamic landscape of design systems, a multi-phase study that benchmarks metrics is pivotal for ensuring the continued evolution and effectiveness of the design process. This approach recognizes that the development of a design system is not a one-time task but an ongoing, iterative process.
Discover Bank Navigation User Studies - Research Readout
We conducted a usability study, incorporating a card sort/tree test, for DiscoverBank.com's Online Bank Account landing page. The primary objective was to gain insights into the preferred user pathways from the landing page to the enrollment screens for various account types. The study explored user interactions, areas of difficulty, and any unmet needs within the navigational elements on the landing page and the individual enrollment processes.
Terminix - Content Audit and Capabilities Deck
Our team was asked by the Terminix client “Are there preferred content formats and best practices for presenting information on a landing page?”
This is a mini content audit and capability deck to explain to the client what UX best practices are and what our team can do for them.
Case Studies
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School Based Health Center
A UX Research and Service Design contract for a health center located inside a high school.
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Discover Financial Services
UX Research and Design for end to end projects across Discover Financial Services products
A little more about me
Approaches
User-Centered Design
Human-Centered Interaction
Service Design
Somatic Empathy
Artistic Inquiry
Research Methods
User Interview
Ethnography
Survey Development & Analysis
Task Flow Analysis
Workshops
Qualitative Analysis (Thematic Analysis, Affinity Diagramming, Insight Statements, etc.),
UI/UX Testing (Heuristic Evaluation, A/B Testing, Card Sorting, etc.)
Competitive Analysis
Persona Creation
User Matrix
User Journey Map
Empathy Map
Needs Assessment
Prototyping
Subject Matter Expertise
Behavioral Psychology
Human Centered Therapy
Movement Pattern Analysis
Body Language Analysis
Research with Vulnerable Populations
Dementia
Technology and Older Adults
Mindfulness
Gardening
Flamenco Dance
Making botanical costumes for my dog!
