Turning behavioral insights into inclusive, scalable design solutions.
I’m Jennifer, a product designer with a background in behavioral psychology and person-centered therapy.
I bring a calm, focused presence to complex problem spaces and specialize in qualitative research, product strategy, and inclusive design. I work across teams to uncover user needs, synthesize behavioral patterns, and shape systems that are clear, effective, and equitable, especially in fast-evolving environments.
Case Studies
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Discover FICO Dashboard
A UX Research and Design project resulting in the complete redesign of the Discover Bank FICO dashboard.
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Cox Business Navigation
UX Research exploring the global navigation taxonomy and nomenclature for a telecom company.
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School Based Health Center
A UX Research and Service Design contract for a medical center located inside a high school.
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Memento
UX Research and Design of an app to help caregivers manage medication and save valuable time.
Selected Work Samples
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Holistic Benchmarking Study for Design Systems
In the dynamic landscape of design systems, a multi-phase study that benchmarks metrics is pivotal for ensuring the continued evolution and effectiveness of the design process.
This approach recognizes that the development of a design system is not a one-time task but an ongoing, iterative process.
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Discover Bank Navigation Usability Research Readout
We conducted a usability study, incorporating a card sort/tree test, for Discover Bank’s Online Bank Account landing page.
The primary objective was to gain insights into the preferred user pathways from the landing page to the enrollment screens for various account types.
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Terminix - Content Audit and Capabilities Deck
Our team was asked by the Terminix client “Are there preferred content formats and best practices for presenting information on a landing page?”
This is a mini content audit and capability deck to explain to the client what UX best practices are and what our team can do for them.
Expertise & Methods
Approaches
User-Centered Design
Human-Centered Interaction
Service Design
Somatic Empathy
Artistic Inquiry
Research Methods
User Interviews
Ethnographic Fieldwork
Survey Design & Analysis
Task Flow Analysis
Usability Testing (Heuristic Reviews, A/B Testing, Card Sorting)
Thematic Analysis & Insight Synthesis (Affinity Mapping, Insight Statements)
Competitive Analysis
Persona Development
User Matrices
Journey Mapping & Empathy Mapping
Needs Assessment
Workshops & Co-Design Sessions
Rapid Prototyping
Subject Matter Expertise
Behavioral Psychology
Human-Centered Therapy
Movement Pattern Analysis
Body Language & Nonverbal Communication
Research with Vulnerable Populations
Dementia & Aging
Technology and Older Adults
Mindfulness & Somatic Practices
Gardening
Flamenco Dance
Making botanical costumes for my dog!
Get in touch.
Looking for a UX researcher who brings clarity, empathy, and strategy to complex design challenges?
Let’s connect.
